Our hope is that you are completely satisfied with your Ooh! Aah! Jewelry purchase
If you are somehow dissatisfied with your order, please contact us as soon as possible. Happiness with your piece of jewelry and your experience is our top priority.
Special Orders/Custom items are non exchangeable and non refundable.
All other Items purchased through our website may be returned/exchanged with a postmark date within 7 days of receipt of item. Prior authorization is required for all returns and exchanges. Pieces must be in the same condition as when they were received, and must be in original packaging with all cards, boxes, etc. included.
Ooh! Aah! Jewelry merchandise bought in-store cannot be returned through our online site.
Customer pays return shipping costs. Return items must be sent via FedEx or UPS overnight or 2-day, or via USPS Express. It must be fully insured and with a Delivery Confirmation (tracking and proof of shipping). Once shipped, we are not responsible for lost, stolen or damaged items; please refer to the carrier of your choice policies.
Client will be refunded full amount, less a 5% restocking fee. (Original shipping costs will not be refunded.)
A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing.
It is your responsibility to make arrangements to sign for and receive your package. If you work all day and have a package shipped to your home, you will have to make arrangements to be home to receive it that day.
All insured items require a signature, and cannot be left at the door. If you are at work, perhaps shipping to your work address is better so you can be there to sign for it. Or ship to a friend or family member who is available during the day to sign. Feel free to email us at email@example.com with the shipping address that works best for you.
Most importantly, please don't hesitate to reach out with any questions!
Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery will typically ship within 2 days of receiving credit card authorization.
Orders of $50+
Easy Returns & Exchanges
If for any reason you are not satisfied with your purchase, you may return it within 30 days to the address below.
Ooh! Aah! Jewelry
110 Amherst Dr. SE
Albuquerque, NM 87106